They Have Failed Us
Recently the expat and foodie community in Bangkok has been really angry with the biggest restaurant delivery service. They are unreliable, always late, orders get cancelled for no reason an hour after they are confirmed. Restaurants and diners are hurting because of their actions.
Below is an evolving list of numbers and website links for all of the restaurants I could find with direct delivery…
Several restaurant owners have shared screenshots confirming orders are being cancelled by their staff even after the restaurant has begun preparing food. They are being cancelled because the service does not have enough delivery staff. Another complaint from restaurants is that this company not only charges the customer a delivery fee, but they also take a 35% commission from every sale. In the world of restaurants, that is most of their profit. Unfortunately, due to the perceived monopoly they have over the city of Bangkok, restauranteurs and hungry diners feel they have few options and usually end up on the app just out of necessity.
After months of reading complaints about this company online, I decided to make a list of all the restaurants and services who provide delivery alternatives. If you would like your restaurant added to this list, please comment below.
Alternative multi-choice delivery websites:
Good news! 2 new apps have recently joined the game and they seem good!
- First there is 1112 DeliveryTheir app is easy to use, in English, the delivery service is fast (30 minutes for my Thai Express order), and no extra dramas. Through them, you can order from The Pizza Company, Burger King, Sizzler, The Coffee Club, Thai Express, Swensen’s, and Dairy Queen.
I tried Thai Express and was actually surprised. Really good, fresh Thai food, pretty cheap. Lots of it.
The next new app comes out of Indonesia. Their delivery and ride-calling service Go-Jek has renamed itself GET! For the Thai market. They have food delivery pretty well set up on their app already, trying to beat out Grab and Line Man. The app looks good, though I am yet to try it. Something which might excite Bangkokians is the addition of Taco Bell delivery to their service.
- Line Man App
- Chefs XP
Edit: Apparently Chefs XP was bought by the offending company. So… Caution, I guess.
GinjaEdit: Seems that all the restaurants on this site are perpetually “closed”
- Honest Bee
NowEdit: It seems Now is gone.
- Grab Food
Restaurants with direct delivery:
- Pizza Mania – Order Hotline – 02-261-1212
- Gallery Pizza – Order Hotline – 020-411-044
- Tibet Kitchen – Call – 095 519 0532
- Burger King
- McDonald’s – Website or App
- MK Restaurants
- Amritsr Indian – Order Hotline – +66 83-009-9719
- Audrey Cafe
- Pepper Lunch – Order Hotline – 02 66338888
- The Pizza Company – Website or App
- Pizza Hut – Order Hotline – 1150
- Oishi Japanese – Order Hotline – 1773
- Chester’s Chicken
- Au Bon Pain
- Scoozi Pizza – Order Hotline 1227
- The Coffee Club
- The Mexican
- The Real Pizza Service
- Pizza Massilia – Order via their Line Account @PIZZAMASSILIABKK
- ABC Kitchen – American Chinese Food – 061-565-2885
- Tonic – Healthy Boxes
- London Pie
- Jamaican Eatz
- Hummus Boutique
- Le Lapin – Sandwiches
- S&P – Now in English!
Desserts, Pies, and Cakes: